We understand that medical and travel plans may change. This Refund & Cancellation Policy explains how Serica Medlink handles cancellations, rescheduling requests, and refund requests.
We understand that medical and travel plans may change. This Refund & Cancellation Policy explains how Serica Medlink handles cancellations, rescheduling requests, and refund requests.
We understand that medical and travel plans may change. This Refund & Cancellation Policy explains how Serica Medlink handles cancellations, rescheduling requests, and refund requests.
Refund eligibility depends on the type of service requested, the stage of work already completed, and any third-party costs or arrangements involved.
Refund eligibility depends on the type of service requested, the stage of work already completed, and any third-party costs or arrangements involved.
Refund eligibility depends on the type of service requested, the stage of work already completed, and any third-party costs or arrangements involved.
I. Initial Consultation Fee, Cancellation, and Refunds
I. Initial Consultation Fee, Cancellation, and Refunds
I. Initial Consultation Fee, Cancellation, and Refunds
The initial consultation fee covers one 20–30 minute online consultation for case intake, service guidance, and preliminary care coordination discussion.
The initial consultation fee covers one 20–30 minute online consultation for case intake, service guidance, and preliminary care coordination discussion.
The initial consultation fee covers one 20–30 minute online consultation for case intake, service guidance, and preliminary care coordination discussion.
This fee does not include diagnosis, treatment, prescription, hospital fees, specialist consultation fees, formal medical second opinions, travel costs, accommodation costs, or other third-party charges.
This fee does not include diagnosis, treatment, prescription, hospital fees, specialist consultation fees, formal medical second opinions, travel costs, accommodation costs, or other third-party charges.
This fee does not include diagnosis, treatment, prescription, hospital fees, specialist consultation fees, formal medical second opinions, travel costs, accommodation costs, or other third-party charges.
If you need to cancel or reschedule your initial consultation, please contact Serica Medlink as early as possible.
If you need to cancel or reschedule your initial consultation, please contact Serica Medlink as early as possible.
If you need to cancel or reschedule your initial consultation, please contact Serica Medlink as early as possible.
You may request to reschedule your consultation at least 24 hours before the scheduled consultation time, subject to availability.
You may request to reschedule your consultation at least 24 hours before the scheduled consultation time, subject to availability.
You may request to reschedule your consultation at least 24 hours before the scheduled consultation time, subject to availability.
The initial consultation fee may be refundable if Serica Medlink is unable to provide the scheduled consultation, if you cancel at least 24 hours before the scheduled time and no substantial preparation work has started, or if a duplicate payment or payment error has occurred.
The initial consultation fee may be refundable if Serica Medlink is unable to provide the scheduled consultation, if you cancel at least 24 hours before the scheduled time and no substantial preparation work has started, or if a duplicate payment or payment error has occurred.
The initial consultation fee may be refundable if Serica Medlink is unable to provide the scheduled consultation, if you cancel at least 24 hours before the scheduled time and no substantial preparation work has started, or if a duplicate payment or payment error has occurred.
The initial consultation fee may be non-refundable if the consultation has already taken place, if you miss the scheduled consultation without prior notice, if you cancel less than 24 hours before the scheduled time, if Serica Medlink has already started reviewing submitted information or preparing for the consultation, or if you decide not to proceed after receiving consultation guidance.
The initial consultation fee may be non-refundable if the consultation has already taken place, if you miss the scheduled consultation without prior notice, if you cancel less than 24 hours before the scheduled time, if Serica Medlink has already started reviewing submitted information or preparing for the consultation, or if you decide not to proceed after receiving consultation guidance.
The initial consultation fee may be non-refundable if the consultation has already taken place, if you miss the scheduled consultation without prior notice, if you cancel less than 24 hours before the scheduled time, if Serica Medlink has already started reviewing submitted information or preparing for the consultation, or if you decide not to proceed after receiving consultation guidance.
II. Service Fees Beyond the Initial Consultation
II. Service Fees Beyond the Initial Consultation
II. Service Fees Beyond the Initial Consultation
For services beyond the initial consultation, refund eligibility will depend on the specific service arrangement, the stage of work completed, and any written service confirmation or agreement provided to you.
For services beyond the initial consultation, refund eligibility will depend on the specific service arrangement, the stage of work completed, and any written service confirmation or agreement provided to you.
For services beyond the initial consultation, refund eligibility will depend on the specific service arrangement, the stage of work completed, and any written service confirmation or agreement provided to you.
Once Serica Medlink has started work on medical record review, case preparation, hospital or specialist coordination, communication support, pathway planning, translation, appointment scheduling, or other coordination services, the related service fees may be partially or fully non-refundable.
Once Serica Medlink has started work on medical record review, case preparation, hospital or specialist coordination, communication support, pathway planning, translation, appointment scheduling, or other coordination services, the related service fees may be partially or fully non-refundable.
Once Serica Medlink has started work on medical record review, case preparation, hospital or specialist coordination, communication support, pathway planning, translation, appointment scheduling, or other coordination services, the related service fees may be partially or fully non-refundable.
Unless otherwise stated in a written service confirmation or agreement, refunds for Serica Medlink service fees may be assessed based on the stage of work completed. As a general guideline:
Unless otherwise stated in a written service confirmation or agreement, refunds for Serica Medlink service fees may be assessed based on the stage of work completed. As a general guideline:
Unless otherwise stated in a written service confirmation or agreement, refunds for Serica Medlink service fees may be assessed based on the stage of work completed. As a general guideline:
Before substantial work has started:
Before substantial work has started:
Before substantial work has started:
Up to 100% of Serica Medlink service fees may be refundable, excluding payment processing fees, administrative costs, bank charges, and any non-refundable third-party costs.
Up to 100% of Serica Medlink service fees may be refundable, excluding payment processing fees, administrative costs, bank charges, and any non-refundable third-party costs.
Up to 100% of Serica Medlink service fees may be refundable, excluding payment processing fees, administrative costs, bank charges, and any non-refundable third-party costs.
After medical record review, case preparation, or pathway planning has started, but before external doctor or hospital coordination has been confirmed:
After medical record review, case preparation, or pathway planning has started, but before external doctor or hospital coordination has been confirmed:
After medical record review, case preparation, or pathway planning has started, but before external doctor or hospital coordination has been confirmed:
Up to 50% of Serica Medlink service fees may be refundable, depending on the work already completed.
Up to 50% of Serica Medlink service fees may be refundable, depending on the work already completed.
Up to 50% of Serica Medlink service fees may be refundable, depending on the work already completed.
After doctor matching, hospital communication, appointment coordination, specialist coordination, translation, or other substantial coordination work has started:
After doctor matching, hospital communication, appointment coordination, specialist coordination, translation, or other substantial coordination work has started:
After doctor matching, hospital communication, appointment coordination, specialist coordination, translation, or other substantial coordination work has started:
Up to 25% of Serica Medlink service fees may be refundable, depending on the work already completed.
Up to 25% of Serica Medlink service fees may be refundable, depending on the work already completed.
Up to 25% of Serica Medlink service fees may be refundable, depending on the work already completed.
After a doctor, hospital, appointment, consultation, or other care arrangement has been confirmed or completed:
After a doctor, hospital, appointment, consultation, or other care arrangement has been confirmed or completed:
After a doctor, hospital, appointment, consultation, or other care arrangement has been confirmed or completed:
The related service fees are generally non-refundable, unless otherwise required by applicable law or agreed in writing by Serica Medlink.
The related service fees are generally non-refundable, unless otherwise required by applicable law or agreed in writing by Serica Medlink.
The related service fees are generally non-refundable, unless otherwise required by applicable law or agreed in writing by Serica Medlink.
Any refund percentage, if applicable, applies only to Serica Medlink’s service fees. Third-party costs, payment processing fees, bank charges, hospital fees, doctor fees, laboratory fees, translation provider fees, travel costs, accommodation costs, or other external charges may be non-refundable.
Any refund percentage, if applicable, applies only to Serica Medlink’s service fees. Third-party costs, payment processing fees, bank charges, hospital fees, doctor fees, laboratory fees, translation provider fees, travel costs, accommodation costs, or other external charges may be non-refundable.
Any refund percentage, if applicable, applies only to Serica Medlink’s service fees. Third-party costs, payment processing fees, bank charges, hospital fees, doctor fees, laboratory fees, translation provider fees, travel costs, accommodation costs, or other external charges may be non-refundable.
If a refund is approved, Serica Medlink may deduct fees for work already completed, time spent, administrative costs, payment processing fees, bank charges, and any non-refundable third-party costs.
If a refund is approved, Serica Medlink may deduct fees for work already completed, time spent, administrative costs, payment processing fees, bank charges, and any non-refundable third-party costs.
If a refund is approved, Serica Medlink may deduct fees for work already completed, time spent, administrative costs, payment processing fees, bank charges, and any non-refundable third-party costs.
III. Third-Party Costs
III. Third-Party Costs
III. Third-Party Costs
Third-party costs may include fees charged by hospitals, doctors, medical institutions, laboratories, payment platforms, banks, travel providers, accommodation providers, translation providers, or other service providers.
Third-party costs may include fees charged by hospitals, doctors, medical institutions, laboratories, payment platforms, banks, travel providers, accommodation providers, translation providers, or other service providers.
Third-party costs may include fees charged by hospitals, doctors, medical institutions, laboratories, payment platforms, banks, travel providers, accommodation providers, translation providers, or other service providers.
These costs are subject to the refund and cancellation policies of the relevant third-party providers.
These costs are subject to the refund and cancellation policies of the relevant third-party providers.
These costs are subject to the refund and cancellation policies of the relevant third-party providers.
Serica Medlink is not responsible for refunding third-party fees that are non-refundable, have already been charged, or are otherwise subject to the policies of the relevant third-party provider.
Serica Medlink is not responsible for refunding third-party fees that are non-refundable, have already been charged, or are otherwise subject to the policies of the relevant third-party provider.
Serica Medlink is not responsible for refunding third-party fees that are non-refundable, have already been charged, or are otherwise subject to the policies of the relevant third-party provider.
IV. Changes in Medical Availability or Care Arrangements
IV. Changes in Medical Availability or Care Arrangements
IV. Changes in Medical Availability or Care Arrangements
Medical appointments, hospital access, doctor availability, tests, procedures, inpatient services, and treatment options may change due to medical assessment, hospital policy, doctor schedules, patient eligibility, urgency, or other factors beyond Serica Medlink’s control.
Medical appointments, hospital access, doctor availability, tests, procedures, inpatient services, and treatment options may change due to medical assessment, hospital policy, doctor schedules, patient eligibility, urgency, or other factors beyond Serica Medlink’s control.
Medical appointments, hospital access, doctor availability, tests, procedures, inpatient services, and treatment options may change due to medical assessment, hospital policy, doctor schedules, patient eligibility, urgency, or other factors beyond Serica Medlink’s control.
If a medical arrangement changes, Serica Medlink will make reasonable efforts to assist with communication, rescheduling, or alternative coordination where appropriate.
If a medical arrangement changes, Serica Medlink will make reasonable efforts to assist with communication, rescheduling, or alternative coordination where appropriate.
If a medical arrangement changes, Serica Medlink will make reasonable efforts to assist with communication, rescheduling, or alternative coordination where appropriate.
However, changes in medical availability, doctor schedules, hospital policies, patient eligibility, or care arrangements do not automatically entitle you to a full refund.
However, changes in medical availability, doctor schedules, hospital policies, patient eligibility, or care arrangements do not automatically entitle you to a full refund.
However, changes in medical availability, doctor schedules, hospital policies, patient eligibility, or care arrangements do not automatically entitle you to a full refund.
V. Medical Outcomes and Service Limitations
V. Medical Outcomes and Service Limitations
V. Medical Outcomes and Service Limitations
Serica Medlink provides medical access and care coordination support.
Serica Medlink provides medical access and care coordination support.
Serica Medlink provides medical access and care coordination support.
We do not guarantee any specific doctor, hospital, appointment date, diagnosis, treatment availability, treatment result, recovery outcome, or medical success.
We do not guarantee any specific doctor, hospital, appointment date, diagnosis, treatment availability, treatment result, recovery outcome, or medical success.
We do not guarantee any specific doctor, hospital, appointment date, diagnosis, treatment availability, treatment result, recovery outcome, or medical success.
Refunds are not provided solely because a patient is dissatisfied with a medical opinion, clinical recommendation, hospital decision, treatment outcome, or because the patient decides not to proceed with care after receiving consultation guidance or coordination support.
Refunds are not provided solely because a patient is dissatisfied with a medical opinion, clinical recommendation, hospital decision, treatment outcome, or because the patient decides not to proceed with care after receiving consultation guidance or coordination support.
Refunds are not provided solely because a patient is dissatisfied with a medical opinion, clinical recommendation, hospital decision, treatment outcome, or because the patient decides not to proceed with care after receiving consultation guidance or coordination support.
VI. How to Request a Refund or Cancellation
VI. How to Request a Refund or Cancellation
VI. How to Request a Refund or Cancellation
To request a cancellation, rescheduling, or refund, please contact Serica Medlink by email and include your full name, contact information, date of payment, service requested, reason for the request, and any relevant supporting information.
To request a cancellation, rescheduling, or refund, please contact Serica Medlink by email and include your full name, contact information, date of payment, service requested, reason for the request, and any relevant supporting information.
To request a cancellation, rescheduling, or refund, please contact Serica Medlink by email and include your full name, contact information, date of payment, service requested, reason for the request, and any relevant supporting information.
Refund requests will be reviewed on a case-by-case basis.
Refund requests will be reviewed on a case-by-case basis.
Refund requests will be reviewed on a case-by-case basis.
We will aim to respond to your refund request within5 business daysof receipt.
We will aim to respond to your refund request within5 business daysof receipt.
We will aim to respond to your refund request within5 business daysof receipt.
If a refund is approved, Serica Medlink will generally process the refund within10 business days. Refunds will usually be returned to the original payment method where possible.
If a refund is approved, Serica Medlink will generally process the refund within10 business days. Refunds will usually be returned to the original payment method where possible.
If a refund is approved, Serica Medlink will generally process the refund within10 business days. Refunds will usually be returned to the original payment method where possible.
The actual time for the refund to reach your account may vary depending on your payment provider, bank, card issuer, or financial institution.
The actual time for the refund to reach your account may vary depending on your payment provider, bank, card issuer, or financial institution.
The actual time for the refund to reach your account may vary depending on your payment provider, bank, card issuer, or financial institution.
VII. Contact Us
VII. Contact Us
VII. Contact Us
If you have any questions about this Refund & Cancellation Policy, or if you wish to request a cancellation, rescheduling, or refund, please contact:
If you have any questions about this Refund & Cancellation Policy, or if you wish to request a cancellation, rescheduling, or refund, please contact:
If you have any questions about this Refund & Cancellation Policy, or if you wish to request a cancellation, rescheduling, or refund, please contact:
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Complete Consultation Request Form →
Request an Initial Consultation
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Complete Consultation Request Form →
Request an Initial Consultation
Complete Consultation Request Form →
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.