Frequently Asked Questions (FAQs) for International Patients
Frequently Asked Questions (FAQs) for International Patients
Frequently Asked Questions (FAQs) for International Patients
Below you’ll find answers to common questions about seeking medical care in China. Serica Medlink is here to support you throughout your care journey.
Below you’ll find answers to common questions about seeking medical care in China. Serica Medlink is here to support you throughout your care journey.
Below you’ll find answers to common questions about seeking medical care in China. Serica Medlink is here to support you throughout your care journey.
Before Your Visit
Before Your Visit
Before Your Visit
What is Serica Medlink and where is it based?
What is Serica Medlink and where is it based?
How do I request a consultation?
How do I request a consultation?
What does the initial consultation include?
What does the initial consultation include?
Can I use Serica Medlink if I am not sure which hospital or doctor I need?
Can I use Serica Medlink if I am not sure which hospital or doctor I need?
Can Serica Medlink guarantee a specific doctor, appointment date, or treatment outcome?
Can Serica Medlink guarantee a specific doctor, appointment date, or treatment outcome?
What happens if my case is urgent?
What happens if my case is urgent?
Can Serica Medlink help me obtain a Chinese visa?
Can Serica Medlink help me obtain a Chinese visa?
Where can I find information about travel and accommodation?
Where can I find information about travel and accommodation?
What is Serica Medlink and where is it based?
How do I request a consultation?
What does the initial consultation include?
Can I use Serica Medlink if I am not sure which hospital or doctor I need?
Can Serica Medlink guarantee a specific doctor, appointment date, or treatment outcome?
What happens if my case is urgent?
Can Serica Medlink help me obtain a Chinese visa?
Where can I find information about travel and accommodation?
During Your Care
During Your Care
During Your Care
What happens after I arrive in China?
What happens after I arrive in China?
What happens after I arrive in China?
Will I have a dedicated care coordinator during my visit?
Will I have a dedicated care coordinator during my visit?
Will I have a dedicated care coordinator during my visit?
Which communication app is recommended during my stay in China?
Which communication app is recommended during my stay in China?
Which communication app is recommended during my stay in China?
Can Serica Medlink help with communication and interpretation during my care?
Can Serica Medlink help with communication and interpretation during my care?
Can Serica Medlink help with communication and interpretation during my care?
How do I receive and understand my medical reports?
How do I receive and understand my medical reports?
How do I receive and understand my medical reports?
What should I do if I feel unwell or face an emergency during my medical visit in China?
What should I do if I feel unwell or face an emergency during my medical visit in China?
What should I do if I feel unwell or face an emergency during my medical visit in China?
Can I use my insurance or embassy sponsorship?
Can I use my insurance or embassy sponsorship?
Can I use my insurance or embassy sponsorship?
After You Return Home
After You Return Home
After You Return Home
What if some test results or pathology reports become available after I leave China?
What if some test results or pathology reports become available after I leave China?
What if some test results or pathology reports become available after I leave China?
Can Serica Medlink help coordinate follow-up communication or future visits in China?
Can Serica Medlink help coordinate follow-up communication or future visits in China?
Can Serica Medlink help coordinate follow-up communication or future visits in China?
How long will Serica Medlink keep supporting me after I leave China?
How long will Serica Medlink keep supporting me after I leave China?
How long will Serica Medlink keep supporting me after I leave China?
Request an Initial Consultation
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Complete Consultation Request Form →
Request an Initial Consultation
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Complete Consultation Request Form →
Request an Initial Consultation
Complete Consultation Request Form →
Through this form, you may submit your basic information, briefly describe your medical concern, upload relevant medical records, and select a preferred time for a 20–30 minute online consultation with Serica Medlink. The initial consultation is designed to help us better understand your situation, explain how our medical access and care coordination services work, and discuss possible next steps for seeking medical care in China.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.
Initial Consultation Fee: USD 9.90
This fee covers one 20–30 minute online consultation for case intake and service guidance. It does not include diagnosis, treatment, prescriptions, hospital fees, specialist consultation fees, or a formal medical second opinion.
After submission and payment, our team will review your information and confirm the consultation details by email.
Please note: Serica Medlink is not an emergency medical service. If you are experiencing a medical emergency or urgent symptoms, please contact your local emergency services or seek immediate medical attention.